Mohale’s Hoek, Jan. 12 — Following a two days Healthcare and Quality Assessment Session conducted by the Ministry of Health’s Quality Assurance department, Nts’ekhe Government Hospital has scored 89.93 percent, with Maluti Adventist Hospital and Motebang scoring 97.36 and 90.17, respectively.
Quality Assurance Director, Dr. Limpho Maile indicated that the assessment focused on 4 key areas namely, Management and Staff Performance, Fulfillment of Service Charter and Social Accountability, Safe and Conducive Facility and Quality of care.
“We assess the facility’s management, organisation of health, services, client focus, social accountability, whether the facility engages the community when making plans, do they give feedback and how queries are being addressed if there are any,” she added.
Dr. Maile who applauded facility’s management and staff for the outstanding performance, asserted that they also carried out an assessment on the state of infrastructure, whether the facility has water, electricity, proper ways of managing waste so that it does not pose danger to patients and staff, infection prevention and control of contagious diseases, adding they engaged 5 patients who seemed satisfied about overall services of the hospital but pointed out an issue of long queues.
On the other hand Nursing Manager, Sr. Relebohile Mashee expressed her gratitude by noting that they are aiming for higher percentage in the upcoming assessment, and that recommendations which do not need financial solutions to be addressed, will be dealt with.
”Going forward we are going to take remedial action by assigning individuals and setting time frames for the actions, as we are aware of minor things which affected our score.” she articulated.
The Healthcare Quality Assessment is a session carried out by the Ministry after six months, with the purpose of monitoring the type of health services being rendered by hospitals across the country.
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